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South Sudan resumes issuing new passports


December 14, 2017 (JUBA) - South Sudan on Thursday said it had resumed issuing passports after a system failure forced those seeking new passports and renewal of old ones to abandon external travels.

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The director general at South Sudan immigration department, Majak Akec Malok speaks to reporters in Juba, December 14, 2017 (ST)

The director general of the nationality and passports at the ministry of interior, Majak Akec Malok attributed the cause to technical failure, although multiple immigration officials claimed failure to pay a German-based company its pending arrears caused the problem.

Malok told a news conference in the South Sudanese capital, Juba that problems at immigration were resolved and the department is ready to provide needed services.

“We have resumed our operation and whoever that is in need and wants to apply for national certificates and passports, we are ready to serve them,” he said Thursday.

The official, however, described as “unfounded” earlier reports that the directorate of passports and immigration could not issue passports since November after its German technology provider shut down its machine after the finance ministry failed to pay $500,000.

“When there is an issue which is not clear and it is for the public, you come to us so that we give you the correct information. But if you rely on the unfounded rumours which are usually allegations from the street talks, then you end up misleading the public instead of clarification”, said Malok.

According to top immigration official, technical faults that hit the department have been resolved and its staff would work during normal working days in order to clear the load caused by shutdown.

“Today, I am giving a statement to the citizens across the country that we stopped producing nationality and passports documents since date 9th last month. There was a technical problem but we have managed to solve it,” he told Sudan Tribune.

A former deputy finance minister, Mou Ambrose Thiik was earlier quoted saying the passport and national identification server had been blocked by German company Muhlbauer, after South Sudan failed to pay an annual software license fee of around $500,000.


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  • 15 December 2017 06:12, by Rumbek S. Sudan

    Majak Akech, there is no other correct information you can give than the information given by the ITs that works around computers. This habit of denying the truth to the public even when they actually know the correct information themselves should stop. The habit of those days when Arab forces are allowed to entered the SPLA controlled town and later say "Jur aci cok mar" must stop.

    repondre message

    • 15 December 2017 07:50, by Eastern

      This bush habit of SPLA followed it to the government the former guerrilla outfit is struggling to run; it will always remain an uphill task...SPLA Al Nakba..!

      repondre message

      • 15 December 2017 11:55, by South South

        Your uncles live in the bushes of South Sudan right now. We live in Juba city. Shut up loser.

        repondre message

        • 16 December 2017 13:40, by jubaone

          South South,
          Jienge scumbags who lived and slept together with cows now can enjoy the niceties and warmth of Juba after trying to drive the real owners away. South South, take it from me, we shall never let you squat even if it will cost us our lives. Federal system/kokora or death 💀. Jienges belong to jiengeland. Period.

          repondre message

  • 15 December 2017 07:40, by Sunday Junup

    Hey! this man need medical attention, when did you start issuing renewal of old passports? What is known to every one is that you provide new passport to every one since the old number from old passport does not appear

    repondre message

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