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South Sudan halts issuing passports after production system shutdown


A woman poses for a photograph as she holds up two passports, one British and one South Sudanese, in Juba on July 6, 2012. (Photo AFP/Giulio Petrocco)
November 23, 2017 (JUBA) - South Sudan Friday has stopped issuing and renewing passports and other travelling documents after production system shutdown, sparking public outcry.

In place for more than three weeks, the government resorts to issuing travel permits as it is unable to process issue and renew passports, citing technical matters with production machine.

The Director-General for immigration, Lieutenant Majak Akec told Sudan Tribune on Friday that the department was experiencing technical issue, expressing hope it would be resolved soon.

"It is true we are not issuing new passports. We are also not renewing for those holding passports whose duration has passed, expired. The production machine is down. It is a technical matter on which our team is working to rectify," said Gen. Majak.

"We hope this situation to be resolved soon. the team is working hard, around the clock to ensure it is fixed. when is resolved, we will resume operation normally," said Akec.

A notice put out for public consumption at the headquarters of the passports and immigration office in Juba says the team is working to solve the problem and will make notification once resolved.

"Our technical team is working to solve the problem and will notify next week. Sorry for inconveniences, a notice seen by the Sudan Tribune on Friday reads.

While the overall head of the immigration department attribute the cause of non-operation to technical matters which he did not explain, officials at the department and at the ministry of finance linked the cause to a deliberate decision by a German company running system demanding payment which has not been settled by the government for more than a year.

However, an immigration officer told Sudan Tribune that the server had been switched off by the company more than two weeks ago after the government had failed to pay, despite promises.

Also, another official told Reuters that South Sudan’s passports and national identification server has been blocked by its host, the German company Muhlbauer, after the government failed to pay an annual software license fee of around $500,000.


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  • 24 November 2017 22:02, by dinkdong

    So which is the matter, technical difficulty or non payment? Poor nation. It can’t even afford to admit the truth.

    repondre message

  • 25 November 2017 04:59, by Majesty

    It is shame over and again but then almost 200,000 barrel of our oil is running each day, Where money go? What is our gallant army (SPLA) is protecting in Kiir regime if they have no salary for 8 months? Someone needs to tell our army if something isn’t right it’s not and that’s why you’re there. You’re not there to kill us.

    repondre message

    • 25 November 2017 05:23, by Majesty

      South Sudanese should demand total shut down of our oil or is a waste, no use to any of us while remaining major health hazard to our undercompensating oil producing area communities. If we can’t benefits from our own food, why wasting it?

      repondre message

    • 25 November 2017 08:43, by gatkhor Nueri

      Your Question is Clear,but remember this Crude Oil has been sold out July 2017 up to 2018 July.there is reach-man from Khartoum he bought our Crude Oil brother 100% believe me.

      unless August 2018 that why the government will receive oil money.

      repondre message

      • 25 November 2017 09:05, by jubaone

        Gathor Nueri,
        That is true. The Ministry of Petroleum has already mortgaged the oil until 2019 where this jellaba will be getting 300,000 barrels/month almost $1.5m/month for the money 💵 he lended to the jienge republic for buying guns. Now bankrupt, the jienges can only sell off the oil in advance Who knows what these jienges will sell off next! Jienge slaves?😁

        repondre message

  • 25 November 2017 05:35, by Eastern

    Continue maintaining Kiir at the helm to the detriment of South Sudan and South Sudanese....The man with that abnoxious black hat is a curse!

    repondre message

  • 25 November 2017 08:44, by gatkhor Nueri

    Your Question is Clear,but remember this Crude Oil has been sold out July 2017 up to 2018 July.there is reach-man from Khartoum he bought our Crude Oil brother 100% believe me.

    unless August 2018 that why the government will receive oil money.

    repondre message

  • 25 November 2017 11:20, by Kush Natives

    Folks! Why do we missed the point where it should be put? What connected the passports computers technical support issue with an oil money? The systems can go down anywhere, even in the western countries where technology is high, they still experience technical issues. I see now why all rebels are running confused in the bushes! Anyway, keep running out there like a mad dog,but we will see you soo

    repondre message

    • 25 November 2017 20:02, by Eastern

      Kush Natives aka KUS,

      Ask your clouded mind. You moron doesn’t see the connection between the glich in the passport issuance and the oil flow/petro-dollar, etc, the only significant revenue source of Kiir. Did Kiir now realise he has been dealing with morons in the Foreign Affairs, etc. Can’t you dinka tribal folks reason well...?

      repondre message

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