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MTN opens service centre at S. Sudan-Uganda border


March 2, 2014 (NIMULE) - Mobile telecommunications company, MTN on Friday launched a customer service center at the South Sudan-Uganda border post in order to enhance business and improve communication activities in the region.

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Magwi county commissioner Francis Okech opens the center as MTN officials look on in Nimule, Feb 28, 2014 (MTN photo)

“Our long wait is over; this is big for us as people have been suffering,” Francis Okech, the Magwi county commissioner said during the launch.

Okech was accompanied by MTN chief operating officer, George Nassif and Nimule town clerk, David Eriga during the launch at Nimule, located 192km from the capital, Juba.

Thousands of people use the border exit point as they head to the East African region, either for school, business, or family visits, with hundreds of internally displaced persons living in the area.

Until now, however, Nimule, the country’s major trade point, reportedly lacked a major telecommunications service centre to make flawless communication possible.

The service center launch, the company said, makes MTN South Sudan the first multinational entity to set up there.

"The center will ensure vendors don’t have to travel all the way to Juba to purchase airtime scratch cards, rectify problems," its statement reads.

Nassif said the company was committed to expanding telecoms technology across the entire country in ways that boost economic development.

“When we talk about business, family, and service delivery, access to reliable telecommunications is a major engine,” he stressed.

Gasper Mbowa, MTN’s marketing manager said the company plans to expedite the launch of a customer care center at the border arose out of a realization that it would have an immediate impact on the lives of thousands of people daily.

“Imagine someone has come all the way from Mombasa, where they were visiting family, and when they reach Nimule it’s 5 p.m., and they can’t call family in Juba to alert them that they will arrive late,” said Mbowa.

Firms and humanitarian actors, who often import, through Nimule border post, much of what they need to implement their projects also welcomed the new launch.

“The goal is to have as many service centers at all major border points to expedite connectivity of the country to the outside world," adding that the center will offer registration services for SIM Cards, mobile internet connections, reactivation of blocked numbers, and fully connected Carolina phones each valued at 85SSP.


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  • 3 March 2014 07:44, by Lotodo Awino Odug


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    • 3 March 2014 08:20, by Tutbol

      Lotodo Awino Odug,
      You know these Nilotic names interchangeably change letters depending on the the tribe most of the times, the Dinkas used Akech, the Shilluks & Anuaks, Jurchols & used Ukech; the Acholis & the Luos used Okech; different letters same name same meaning. When its come to numbering, the Dinkas remove *a* like: tok, reu diak nguan dhiec...The Anuaks, Shilluks, Acholis & Jurchols...

      repondre message

      • 3 March 2014 08:30, by Tutbol

        still add *a* in their numberings like: achiel, areu, adiak, anguan, adhiec...So i don’t think that Magwi county commissioner is a shilluk in any way, but any Acholi of S Sudan. How the coming of another multinational telcom into S Sudan’s sphere without proper oversight by the govt of S Sudan on the activities of that multinational telcom would later on turn a disaster like the Arabs telcoms....

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        • 3 March 2014 08:43, by Tutbol

          in S Sudan that the govt of inadvertently brought into & now these networks are being used by the criminals from the West & arab world to bring down the same govt that brought them in. The bad thing with S Sudanese govt is, the govt is being run by the people who don not even know what is really going on in the world, they don’t even know what are multinationals & corporations?

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          • 3 March 2014 08:54, by Tutbol

            their aims & what they stand for? The S Sudanese govt officials even used insecure mobile lines to convey govt sensitive informations across the govt board, Even the army & the police used the same insecure mobile phone lines & then these govt officials would later go & brag that they are protecting S Sudan’s sovereign integrity!...

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            • 3 March 2014 09:03, by Tutbol

              communication is very important, the armed Nuers rebellion is now being fed the informations gleaned from the networks inside S Sudan territories by the people who monitored S Sudanese telcoms & want S Sudanese destabalised. Who really runs the govt of S Sudan? Is it really Kiir or his Gogrial community as the Nuers alleged that runs S Sudan govt?

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              • 3 March 2014 09:17, by Tutbol

                who is the minster of telecommunications? Kiir destroyed the SPLA, and went on to bring Ugandans troops to protect his own ars*se from being deposed from power. Next armed rebellion, he would go & hire Kenyans. I often say, pres. Kiir is just a copy-cat of ’Mobuto Sesecko’, So long as he is padded at by likes Murseven that he is doing good, he will continue to recruit his equals into his...

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                • 3 March 2014 09:42, by Tutbol

                  govt so that he will always look like them, when he is keeping those fools silent at the expense of S Sudanese, just to his grip on power. After all, their is a dinka saying, that says, *it is not wise for a not well natured man to go for courting girls with ’handsome men’ lest he wants his girl friend to fall for his handsome friends* Salva Kiir, not well informed about the world scheme of things

                  repondre message

                  • 3 March 2014 09:56, by Tutbol

                    ...and to hold to power, he must always people of his equal behind him, because they are not even any better than him, would not bother to tell him his govt failings & S Sudan would continue to be frittered away just like Congo & the S Sudanese king, Kiir Mayardit, his defend minster Kuol manyang Juuk Chaw, his telcom minster, Achan etc would continue to be playing protecting S Sudanese!

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